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Permitting and Licensing Coordinator

August 5, 2022 by Brooke Barnes

  • Full Time
  • SLC, UT

Website Greater Salt Lake Municipal Services District

Job Type: Full-time

Salary: $42,640 minimum to $61,892 maximum annually depending on experience and certifications.


The Permitting and Licensing Coordinator performs a variety of customer service-related activities related to the business license, land use and building permit processes. This position is primarily engaged in front-counter customer service interaction and answering incoming calls to the main MSD business line. This includes serving walk in customers, answering phones, answering questions, and redirecting calls and customers to the appropriate department or party. Other duties may include scheduling building inspections, issuing building permits and business licenses, cashiering, and notary services.

Two (2) years of experience in customer service, answering incoming calls and making outgoing calls, processing business licensing applications and issuance, regulatory permits, or any combination of education, experience, and training which provides the knowledge, skills, and abilities to perform the essential functions of the job.

*Preference given for applicants holding a current ICC certification as a Permit Technician or other ICC certifications.

Special Requirements

·         Must possess a valid and unencumbered Utah driver license

·         Bilingual in Spanish (preferred)

The following duties and responsibilities are intended to be representative of the work performed by the incumbent(s) in this position and are not all-inclusive. The omission of specific duties and responsibilities will not preclude it from the position.

Applicants must be prepared to demonstrate the ability to perform the essential functions of the job with or without a reasonable accommodation.

Greet guests and provide them with superb customer service
Answer incoming calls and basic customer questions
Redirect phone calls and front counter customers to the appropriate department or person and take down messages
Return or redirect messages left on the main MSD business line voice mail
Ensure the front desk is neat, presentable, and equipped with all the necessary supplies such as pens, forms, and paper
Accept letters and packages and distribute them to their appropriate departments as needed
Assist in review and processing building permit applications for commercial and residential structures
Assist the Permit and Licensing Technicians in coordinating and scheduling building inspections for both building permits and business licenses
Work with public and internal staff using current information systems to coordinate and verify inspection completion and progress
Assist the Business License Technician in processing business license applications for commercial and home-based businesses using knowledge of policies and procedures pertaining to the license ordinance
Assist the Business License Technician in requesting and verifying documents such as sales tax certificates, federal tax identification numbers, business name registration, tobacco licenses, firearms approval, and Bureau of Criminal Investigation documents, etc.
Assist the Permit and Licensing Technicians in submitting requests for inspections and approval from the Unified Fire Authority, Salt Lake Valley Health Department, Sheriff’s Department, the Utah Department of Agriculture, and other related agencies
Assist the Business License Technician in requesting local consent approval from the Metro Township Mayors, Salt Lake County Mayor and Town of Brighton Mayor for special events being conducted within their jurisdictions which request the sale of and consumption of alcoholic beverages
Process cash, check, or credit card payments, and cashier checks for building permit and land use files, business licenses renewal payments, new application fees, and bonds; assist with cashier paperwork and daily deposits
·         Assist the Permit and Licensing Technicians in the maintenance and coordination of regulatory permit applications, inspections, and license records to assist in the preparation, review, and maintenance of documents, reports, databases, and other information

Knowledge of:

·         Government regulations

·         Organizational procedures and functional details of municipal government operations

·         Modern business office practices and procedures

·         Administrative and clerical procedures and systems such as word processing, managing files and records, designing forms, and other office procedures and terminology

·         Project management


Skills and Abilities to:

·         Maintain confidential information

Provide excellent organizational and multi-tasking abilities
·         Perform basic accounting and cash handling

·         Communicate effectively both verbally and in writing

·         Tactfully and effectively work with public contacts in relatively adverse situations

·         Proficiently work with computer programs and internet usage and research

·         Work independently and with a team; maintaining effective working relationships with others

·         Recognize and offer suggestions on ways to improve operations, decrease turnaround times, and streamline work processes

·         Provide quality and seamless customer service


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

·         This position requires work in a wide variation of conditions, from a typical office setting to field work.

·         This position requires intermittent exposure to stress as a result of human behavior.

·         While performing the duties of this job, the employee is frequently required to sit, walk, move, talk, and hear. The employee is required to use hands and fingers, handle, feel objects, tools, or controls; and reach with hands and arms.

·         The employee must occasionally lift and/or move up to 25 pounds.

·         Specific vision abilities required by this job include close vision and the ability to adjust focus.

·         The employee may be required travel to attend conferences, training, outreach, and other events that occur weekly, monthly, quarterly, or annually.


To apply for this job email your details to

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